Refund policy

This page explains refunds for ScaledPapers paid plans (uptime monitoring and status pages). The service is operated by Nurbol Sakenov. The free plan is never charged. Paid subscriptions are billed by our payment provider, who is the merchant of record.

Prices and plan limits are on Pricing. Using a paid plan also means you accept the terms of use and the privacy policy.

How to ask

Email [email protected] from the account email, and include the payment receipt or transaction id if you have it. You can also use the link in the payment receipt. We will ask the payment provider to refund when this policy or the law requires it.

When we refund

1. If you request a refund within 14 days of your first paid charge, and you have not made material use of Pro (for example a large number of probes or several status pages), we will refund that charge.
2. We will refund a charge that was taken in error, or a duplicate charge.
3. We will refund when a law where you live requires it, including cooling-off rules that apply to you.

When we do not refund

1. The free plan has no charge, so there is nothing to refund.
2. After the 14-day window on a first payment, unused time in a paid period is not refunded except as required by law or in the error cases above.
3. Later renewals of an active subscription are not refunded for unused days, except as required by law.

Cancellation

You can stop future charges from Settings → Manage billing, or by emailing us. Cancellation stops the next renewal; it does not by itself refund the current period. After a refund or cancel, Pro limits on that workspace return to the free plan.

Taxes

Refunds of tax follow the original charge. The payment provider collects and remits applicable sales tax or VAT as merchant of record.

Questions

Email [email protected].